Welcome to IAmAgro (https://iamagro.com/).

At IAmAgro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our website, create an account, purchase agricultural products, or contact our customer support team.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where required by applicable law, we will seek your consent before processing your personal information.

1. Information We Collect

When you use IAmAgro, we may collect the following types of information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• City, State, and PIN Code

• Account Registration Details

Order Information

When you purchase products, we may collect:

• Products purchased

• Order number and transaction details

• Order amount and payment status

• Shipping and delivery information

• Order history

• Cancellation and refund requests

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Cookies and Similar Technologies

The information collected depends on how you interact with our website and which features are enabled.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and confirming orders

• Arranging shipping and delivery

• Providing order tracking updates

• Responding to customer enquiries

• Managing cancellations, returns, and refunds

• Providing technical and product support

• Maintaining and improving website functionality

• Preventing fraudulent transactions and unauthorized activities

• Complying with applicable legal obligations

• Sending promotional communications where permitted by law and your preferences

We use personal information only for legitimate and disclosed purposes, subject to applicable legal requirements.

3. Account Registration and Login

If you create an account on IAmAgro, we may collect information necessary to register and manage your account.

This information may be used to:

• Authenticate account access

• Maintain order history

• Save delivery information

• Manage customer preferences

• Provide account-related notifications

Customers are responsible for keeping their login credentials confidential.

If you suspect unauthorized account access, please contact our support team.

4. Payment Information and Security

When you purchase products from IAmAgro, your payment may be processed through an authorized third-party payment service provider.

Depending on the payment methods available at checkout:

• Payment providers may collect information needed to complete transactions.

• IAmAgro may receive transaction references, payment status, and other limited payment details.

• Payment information is handled according to the applicable provider's security and privacy practices.

Customers should review the payment provider's privacy policy where applicable.

We do not request customers to share their UPI PIN, card PIN, or OTP with our support team.

5. Shipping and Delivery Information

To fulfil product orders, we may share necessary delivery information with shipping companies, courier partners, and logistics providers.

This may include:

• Customer Name

• Contact Number

• Delivery Address

• PIN Code

• Order Reference

• Package and Delivery Details

This information is shared as necessary for order fulfilment, shipment tracking, and delivery-related assistance.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and the browsing experience.

Depending on the services enabled, these technologies may help us:

• Maintain shopping cart information

• Support customer login sessions

• Remember website preferences

• Understand website performance

• Detect security issues

• Analyze website traffic and visitor interactions

Some cookies are necessary for the website to function, while others may require your consent.

You can manage cookies through your browser settings or any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

7. WhatsApp and Customer Communication

IAmAgro may provide customer support through WhatsApp, phone calls, email, or other communication channels.

When you contact us, we may process:

• Your Name

• Contact Information

• Messages and Enquiries

• Product Interests

• Order Details

• Support History

This information may be used to respond to enquiries, provide product assistance, and resolve order-related concerns.

Communications through third-party platforms such as WhatsApp are also subject to those platforms' privacy practices.

We will seek consent where required before sending promotional messages.

8. Sharing of Personal Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

• Payment Processing Partners

• Courier and Logistics Companies

• Website Hosting Providers

• Technical Support Providers

• Customer Communication Services

• Analytics and Security Providers

• Government or Regulatory Authorities, where legally required

We do not authorize service providers to use personal information for unrelated purposes.

Any sharing of information will be subject to applicable law and appropriate safeguards.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

Such measures may include, where implemented:

• Secure website connections

• Access controls

• Account authentication

• Restricted administrative access

• Security monitoring

• Appropriate data storage and backup procedures

Although we work to protect customer information, no internet-based system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal and regulatory obligations.

Retention periods may depend on:

• Customer account activity

• Order processing requirements

• Accounting and taxation obligations

• Customer support requests

• Fraud prevention and security needs

• Legal compliance requirements

When information is no longer required, we will delete, anonymize, or otherwise securely handle it as appropriate and in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable Indian data protection laws, customers may have the right to:

• Request information about how their personal data is processed

• Request correction or updating of inaccurate information

• Request deletion of eligible personal information

• Withdraw consent where processing is based on consent

• Raise concerns about personal data handling

• Access applicable grievance redressal mechanisms

Certain requests may be subject to legal exceptions and mandatory record-retention requirements.

To submit a privacy-related request, please contact us using the details below.

12. Marketing Communications

IAmAgro may share updates about agricultural products, new arrivals, offers, and related services where legally permitted.

Customers may choose to stop receiving promotional communications by using the available unsubscribe mechanism or contacting customer support.

Even after opting out of promotional messages, customers may still receive essential transactional communications relating to orders, payments, delivery, or account security.

13. Third-Party Websites and Services

Our website may contain links or integrations involving third-party websites and services.

These third parties may have their own privacy policies and data processing practices.

IAmAgro is not responsible for the independent privacy practices of third-party websites or platforms that we do not control.

We encourage customers to review the privacy policies of external services before sharing personal information.

14. Children's Privacy

IAmAgro primarily provides agricultural products and equipment for customers who can lawfully enter into purchase transactions.

We do not knowingly seek to collect children's personal information for independent marketing purposes.

Where children's personal data is processed, applicable consent and protection requirements will be followed.

If you believe a child has provided personal information inappropriately, please contact us for assistance.

15. International Data Processing

Some technical or third-party service providers may process or store information outside India.

Where applicable, such processing will be subject to Indian legal requirements, permitted transfer arrangements, and appropriate data protection safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any updated policy will be published on this page with a revised update date.

Where legally required, we will provide additional notice or seek consent for material changes.

We encourage customers to review this page periodically.

17. Contact and Privacy Enquiries

If you have questions about this Privacy Policy, the use of your personal information, or your privacy rights, you may contact us at:

IAmAgro

Website: https://iamagro.com/

Email: iamagro.sales@gmail.com

Phone: +91 73476 85939

Location: Mohali, Punjab 140308, India

For privacy-related concerns, please mention "Privacy Request" in your email subject so that your enquiry can be identified and addressed appropriately.

We aim to respond to privacy enquiries in accordance with applicable legal requirements.

Thank you for choosing IAmAgro. We value your trust and are committed to handling your personal information responsibly.